Information & FAQ

Pricing

Pricing may differ based on your site location, please refer to our sites below.

Windermere Manchester

Supervision

The following supervision is needed by an adult aged 18 or above.

  • Children(5-6) years - One participating adult per child.
  • Children(7-11) years - One participating adult for every 3 children.
  • Children(12-15) years - An adult to remain on site at all times

Note: The Climb and Zip requires no adult participation.

FAQ

Q. Who Can Trek?

Everyone! No experience or skill is required, just so long as you have a moderate level of fitness and an adventurous spirit. Once briefed and kitted up in a safety harness you will be connected securely to our unique continuous safety cable from here you are free to adventure around the course and have fun whilst you stay permanently connected until you complete the course.

Treetop Trek is perfect for family, friends, individuals, groups, schools, parties, stag, hens and companies. A great way to remember the day.

Treetop Trek is all-inclusive so what ever your ability we will try and find a way to make you day as enjoyable as possible. Our unique safety system also makes us able to open the course to groups with disabilities including learning, visual, hearing impairments, and physical. For further details view our Access Statement Windermere or Access Statement Manchester (coming soon), alternatively contact the Treetop Trek Team on 015394 47186.

Q. Do I need to book in advance?

To avoid disappointment we recommend you book well in advance especially during peak times such as school holidays and weekends as we do get book up quickly!

Q. What should I wear?

Prepare for all weather! We suggest wearing comfortable-fitting clothes that you do not mind getting grubby; waterproofs or a change of clothing is recommended during wet weather days. No strappy tops, skirts/dresses without underclothing or bare midriffs. Flapping clothing or scarves will need to be removed or secured in place. Please be advised that niqab and hijab-wearers will need to adjust their headscarves so that nothing is tied or pinned across the throat; sports hijabs or single-loop underscarves are a safer alternative. For your feet; secure footwear such as trainers or walking boots are ideal; something with a bit of grip. No open-toed shoes, flip flops or sandals will be permitted.

Long hair should be tied back, all jewellery is to be removed (rings, watches, earrings etc.) We do not have any secure storage facilities onsite so please be prepared to store valuables safely away in a pocket or car - or safer still, left at home! For the colder days, it is strongly advised that you wear gloves whilst participating and we recommend wearing sensible warm/waterproof clothing and a hat.

Treetop Trek reserves the right to refuse admittance should the appropriate clothing not be worn. Please do contact us with any concerns or queries.

Q. What time should I arrive?

We suggest arriving up to 15 minutes before your booked session in off-peak times and 30 mins before in busy seasons to allow time to sign in, be checked over and receive your wristband for your chosen adventure. Please ensure during this time you have time to visit the toilet and are ready to take part in the adventure. Parking charges apply at both sites, please check signage on arrival.

Q. What happens in bad weather?

The course is open whatever the weather unless we are experiencing gales, unusually high winds, lightning, heavy ice or snow. Being prepared for all types of weather will lesson the chance of it dampening your day. The great news is, the Oak Trees act as a great shelter – unless someone shakes the tree!

Q. Are there any restrictions?

There are no height restrictions just weight and age restrictions that apply to both courses, due to the nature and design of the courses:

  • 5yrs+ for the Mini Trek
  • 7yrs+ for the Full Trek
  • Maximum weight of 120Kg (19 stone)

Unfortunately pregnant women are not able to take part due to the position of the harness and the impact this may have on the unborn. If you have any fitness or medical concerns please contact us or view our Access Statement.

Q. Can children go round the course alone?

Yes, if they are 12 years or over and have written consent from an adult. For children under 16 years we require the above supervision ratios.

Q. Is it safe?

Absolutely Yes! If you follow our safety instructions, you are sure to have a great time. Before you set off, you will receive a 30 minute safety brief to prepare you for your adventure in the trees. Obviously due to the environment you are in, challenging nature of the course and obstacles, there is a minor risk of injury (e.g. through cuts and bruising). Treetop Trek provide all safety equipment is.

Additionally our course is regularly checked and maintained under the strict standards set by E.R.C.A (European Ropes Course Association). Further safety is applied by the use of our Continuous Belay Safety system that allows you to stay permanently connected throughout the course. For full safety information please refer to our booking terms and conditions.

Q. I’m afraid of heights!

Our course is separated into 2 levels with our Mini Trek being the lowest course at 4-7 meters height to get your feet off the ground and has been specifically designed to build confidence and promote team work. Our fantastic Treetop Team are also here to support, encourage & help if needed and we encourage everyone to challenge themselves. So, challenge your self today in a fun safe way!

Q. What if I can’t complete the course?

The Treetop Team are always here to help, support and encourage you if have difficulty completing the course. However unfortunately no refunds are given if you fail to complete the course.

Q. Cancellations

We understand plans change and you might need to cancel your booking, therefore, you are entitled to cancel your booking up to one week before your Treetop Trek. In doing so you will receive a full refund minus a £5 booking fee, stated in your booking Terms and conditions.

In the event that Treetop Trek may need to cancel your booking we will use reasonable measures to notify you as soon as possible and fully refund your Treetop Trek. In the event that we might need to close the course for reasons out of our control during your Trek, you are not entitled to a refund (in part or in whole). However, we will attempt to offer you alternative dates and times at no additional Trek cost. For full Cancellation Policy please refer to your Booking Terms and Conditions.

Q. Gift Vouchers

Now available online! A perfect Gift for family and friends. Click here to buy a gift voucher.