Frequently Asked Questions

Can I book for more than 6 people? / Groups, Parties & schools  

As an outdoor sports activity, we are still able to take group bookings and this includes parties, schools or corporate groups. 

If you wish to book more than 6 people, you will be able to book for more than 6, but we may have to divide your group into bubbles of no more than 6 in each bubble.

We have been certified as a Covid-19 Secure organisation by Visit England. That means that whilst you are with us, you can be assured that we can comply with the latest government guidance. 

Coronavirus: New Safety Measures & FAQ

Treetop Trek COVID 19 Policy: Updated 27.11.20

ALL SITES REMAIN OPEN AND COVID SECURE

There have been a number of updates to regulations and guidance from government in recent days, specifically around the new 3 tier system.   Having reviewed all of these we can confirm that all Treetop Trek and Nets sites can and will remain open in full compliance with the new guidelines, this applies to areas in all 3 of the new Tier systems.

All of our adventures are provided in a strictly controlled outdoor and covid secure environment and we continue to work tirelessly to ensure the safety of our instructors and guests is paramount at all times.   Socially distancing in the trees is pretty easy to be honest but our instructors will always be wearing additional PPE if they do need to help out and be a bit closer, likewise we ask that you bring along a face mask for those occasions too.

We continue to operate at significantly reduced capacity in a market which is increasingly commercially challenging, however, we believe passionately that healthy outdoor pursuits should continue to be provided and encouraged.

We fully appreciate how unsettling the ongoing crises is and also that specific regional guidance may prevent some visitors from attending their session, we therefore continue to offer a free transfer or refund to any guests unable to attend due to Covid restrictions.  

As a reminder, you must not attend if you are:

  • Currently testing positive for Covid 19
  • In a period of self-isolation
  • Showing the recognised symptoms of Covid 19

If you are unable to attend for any of these reasons please email us with your booking date and confirmation number and we will be happy to rearrange or refund your booking.   We will reply in date order so please bear with us if you do not get an immediate reply.

Thank you for your continued support.

At Treetops, we take safety very seriously. The risk of spreading the virus outdoors is much lower but we have taken very careful steps to ensure our visitors and staff remain safe as we open again and have put the following measures in place:

1. Pre-bookings ONLY. Please book online. If you do not see any availability, please accept our apologies and try another date or time - as we are operating with reduced capacity, sessions are filling up fast. Our phone lines are extremely busy. 

2. Session capacities have been reduced significantly so please book early to avoid missing out. 

3. New hygiene protocols in place - We will ask all visitors to wash/sanitize their hands on arrival and during their visit.  Hand washing facilities are available, along with hand gel cleaners.

4. Social distancing is to be observed at all times and we ask visitors to follow our new ‘Safetree’ signage and give each other space. 

How will you fit my harness without contact?  

Harnesses will be self-fitted with a detailed demonstration and close supervision of our instructors, who will keep the recommended social distance in place at the time. Before going up in the trees, all harnesses will be visually checked and If any adjustments need to be done, our instructors will be wearing the correct PPE gear and do the necessary adjustments from behind the customers to avoid face to face contact. Parents will be asked to help fit their children's harnesses - but again this will be done under close supervision of our instructors for your complete safety.

Do I need to wear a Face mask or gloves?

All activities are outside and so at this stage face masks or gloves are not required for general participation, however there are occasions where you may be required to wear a mask – for example in our reception area and therefore please bring along a mask for everyone over the age of 11yrs.  

Can I book a party?

As an organised activity provider, we are taking party bookings for Treetop Nets and our Zip Trek at Manchester and Treetop Nets at Ripon, but we need to work within current government guidelines so may need to split your party into smaller groups.   If you wish to book more than 6 people please contact our group booing team at [email protected] and we will help you with the specific arrangements. 

We are sorry but we are no longer able to offer our party tables for picnics at any site and guests need to be aware that as soon as your supervised activity has ended then the normal rules or groups and gathering will apply – please refer to the latest guidelines for your area for more information.

What if I have to cancel?

We have a NO-QUIBBLE transfer or refund policy for any cancellations relating to Covid.  If you or one of your guests is displaying any symptoms, please notify us immediately so that we can rearrange your booking. 

How do I contact you?

You can try us on 015394 47186 but please bear in mind, we still have limited staff available to answer the phone. Please leave a clear message with a contact number or email us at [email protected] 

Please be assured that ALL messages are being checked and we will call you back ASAP. Please remember to include a phone number in your email.  

Can my Gift Voucher / Treetop Nets Season Pass be extended? 

Yes we will be extending your Gift Vouchers and Nets season pass, please email us or call us on 01534 47186 to discuss and receive your extended voucher/ season pass

Do I need to book in advance?

To avoid disappointment, we recommend you book well in advance especially during peak times such as school holidays and weekends as we do get booked up quickly!

At the moment, we are taking pre-bookings ONLY. Please book online. If you do not see any availability, please accept our apologies and try another date or time - as we are operating with reduced capacity, sessions are filling up fast. Our phone lines are extremely busy. 

I can't find Ripon Treetop Nets

We are delighted to announce that we've agreed sales terms with Lightwater Valley to incorporate the nets into the wider attraction as part of their exciting expansion and improvement plans for the site.  This means that we no longer manage the site and to book tickets, you will need to visit Lightwater Valley's website. If you have a Gift Voucher for Ripon, it is valid at our other sites or if you would like a refund, please get in touch with our customer service team. Thank you to everyone who has visited us over the last 5 years and hope to see you at Windermere or Manchester in the future. 

Can I book a party?

As an organised activity provider, we are taking party bookings for Treetop Nets and our Zip Trek at Manchester and Treetop Nets at Ripon, but we need to work within current government guidelines so may need to split your party into smaller groups.   If you wish to book more than 6 people please contact our group booing team at [email protected] and we will help you with the specific arrangements. 

We are sorry but we are no longer able to offer our party tables for picnics at any site and guests need to be aware that as soon as your supervised activity has ended then the normal rules or groups and gathering will apply – please refer to the latest guidelines for your area for more information.

What should I wear?

Dress for the weather! We suggest wearing comfortable-fitting clothes that you do not mind getting grubby; waterproofs or a change of clothing is recommended during wet weather days. No strappy tops, skirts/dresses without underclothing or bare midriffs. Flapping clothing or scarves will need to be removed or secured in place. Please be advised that niqab and hijab-wearers will need to adjust their headscarves so that nothing is tied or pinned across the throat; sports hijabs or single-loop underscarves are a safer alternative. For your feet; secure footwear such as trainers or walking boots are ideal; something with a bit of grip. No open-toe shoes, flip flops or sandals will be permitted on any activity.

Long hair should be tied back, all jewellery is to be removed (rings, watches, earrings etc.) We do not have any secure storage facilities onsite so please be prepared to store valuables safely away in a pocket or car - or safer still, left at home! For the colder days, it is strongly advised that you wear gloves whilst participating and we recommend wearing sensible warm/waterproof clothing and a hat.

Treetop Trek reserves the right to refuse admittance should the appropriate clothing not be worn. Please do contact us with any concerns or queries.

What time should I arrive?

We suggest arriving up to 15 minutes before your booked session in off-peak times and 30 mins before in busy seasons to allow time to sign in, be checked over and receive your wristband for your chosen adventure. Please ensure during this time you have time to visit the toilet and are ready to take part in the adventure. Parking charges apply at Brockhole and Heaton Park, please check signage on arrival.

What happens in bad weather?

We are open whatever the weather unless we are experiencing gales, unusually high winds, lightning, heavy ice or snow. Being prepared for all types of weather will reduce the chance of it dampening your day. The great news is, the trees act as a great shelter – unless someone shakes the tree! 

We advise wearing suitable clothing for the weather conditions.  

Please remember open toe shoes are not permitted even in hot weather. 

Are there any height, weight or other restrictions?

There are no height restrictions just weight and age restrictions that apply  due to the nature and design of the courses:

  • 3yrs+ for Treetop Nets
  • 5yrs+ for the Mini Trek
  • 7yrs+ for the Full Trek/Zip Trek
  • Maximum weight of 120Kg (19 stone)

Unfortunately, pregnant women are not able to take part due to the position of the harness and the impact this may have on the unborn. If you have any fitness or medical concerns. please contact us or view our Access Statements.

What are the supervision requirements?

For the Treetop Trek ropes course, the following supervision is needed by an adult aged 18 or above.

  • Children (5-6) years - One participating adult per 2 children
  • Children (7-11) years - One participating adult for every 3 children.
  • Children (12-15) years - An adult to remain on site at all times

Note: The Climb and Zip requires no adult participation.

Treetop Nets is staffed by trained staff at all times, however children remain the responsibility of accompanying adults on the following ratios:

  • 3-4yrs 1 participating adult for every 3 children
  • 5-15yrs An adult must be present to sign an authorisation form and remain on site at all times

*Supervision of children 7-11yrs can take place from the ground and is not charged for, however, the nets are fantastic fun for all ages and we think better enjoyed by the whole family. Supervising adults must attend the safety briefing with children and remain in the Treetop Nets Park at all times.

Can I bring my dog?

We love dogs but not all children are comfortable around them. We therefore don't allow dogs in designated activity areas except for Assistance Dogs. 

Ripon - dogs are not allowed within the designated Treetop Nets area, however,  there are ample grounds around the carpark to exercise your dog and space to stay with the dog in view of the nets area.  Please ask for more information. 

Brockhole on Windermere – dogs are welcome in Brockhole (on leads). We don't allow them in the  Treetop Nets area, however you can stay with your dog in view of the nets area. 

Manchester Heaton Park – Dogs are welcome at Heaton Park and there are ample woodland walks around and under the Treetop Trek area.  However, we don't allow them in the Treetop Nets area. Unfortunately, due to the flow of people and queues, we can no longer have people waiting with their dogs in entrance area. 

Gift Vouchers

Now available online! A perfect Gift for family and friends. Click here to buy a gift voucher.

Changes to your booking

Due to Coronavirus you will have a little more on your mind when it comes to your wellbeing and those that you care about.  We take safety very seriously and are working closely with all government and industry bodies and in line with guidelines for outdoor activities we remain open and operational at all our woodland sites.  Hand washing facilities are available with additional hand gel cleaners in all reception areas and we are of course blessed with an abundance of fresh air and (occasional) sun rays.

For additional peace of mind, we have amended our cancellation procedure so that you can now amend any booking up to 48hrs prior to your session.   Many guests are still taking part as normal and so pre booking is still strongly recommended.  

On the day of your booking, If anybody in your party has been affected in any way by the Coronavirus, please inform one of our members of staff on site who will issue a voucher for the full value of the ticket, voucher will be valid for 2 years. 

In case of bad weather, site closure and change of plans under normal circumstances, please refer to our Booking Terms and Conditions.

Accessibility on Treetop Trek

No experience or skill is required as long as you have a moderate level of fitness and an adventurous spirit. Once briefed and kitted up in a safety harness, you will be connected securely to our unique continuous safety cable and from here you are free to adventure around the course and have fun. Our continuous system means you remain attached at all times with no need to clip on and off.

Treetop Trek is perfect for family, friends, individuals, groups, schools, parties, stag, hens and companies. A great way to remember the day.

Treetop Trek is all-inclusive so whatever your ability we will try and find a way to make you day as enjoyable as possible. Our unique safety system also makes us able to open the course to groups with disabilities including learning, visual, hearing impairments, and physical. For further details view our Access Statement Windermere or Access Statement Manchester, alternatively contact the Treetop Trek Team on 015394 47186.

Accessibility on Treetop Nets

Everyone from ages 3+ can take part. No experience or skill is required, just so long as you have a moderate level of fitness and an adventurous spirit. There is no need for a harness as the nets are surrounded by high net walls. Children under 5 need to have a supervising adult with them on the nets. 

Treetop Nets is all-inclusive so whatever your ability we will try and find a way to make you day as enjoyable as possible. For further details view our Access Statement WindermereAccess Statement Ripon or Access Statement Manchester, alternatively contact the Treetop Trek Team on 015394 47186.

Please note that if you are pregnant we do not recommend that you take part. 

Can children go on Treetop Nets alone?

Yes, if they are 5 years or over, but you must remain on site and visible at all times.

Is it safe?

Absolutely Yes! If you follow our safety instructions, you are sure to have a great time.

Before you set off on your Treetop Trek, you will receive a safety brief to prepare you for your adventure in the trees. Obviously due to the environment you are in, challenging nature of the course and obstacles, there is a minor risk of injury (e.g. through cuts and bruising). Treetop Trek provide all safety equipment is.

Additionally, our course is regularly checked and maintained under the strict standards set by E.R.C.A (European Ropes Course Association). Further safety is applied by the use of our Continuous Belay Safety system that allows you to stay permanently connected throughout the course. For full safety information please refer to our booking terms and conditions.

On the Treetop Nets you are completely surrounded by high walls of netting so you can explore the trees freely without the need for a harness. Before you set off, you will receive a safety brief to prepare you for your adventure in the trees. We recommend long sleeved tops to avoid friction burns which can sometimes occur and you must use a sack to use the slides.

I’m afraid of heights!

Our course is separated into 2 levels with our Mini Trek being the lowest course at 4-7 meters height to get your feet off the ground and has been specifically designed to build confidence and promote team work. Our fantastic Treetop Team are also here to support, encourage & help if needed and we encourage everyone to challenge themselves. So, challenge yourself today in a fun safe way!

For Treetop Nets, you can make your way onto the nets in your own time and get used to the feeling and the height. 

What if I can’t complete the Treetop Trek?

The Treetop Team are always here to help, support and encourage you if have difficulty completing the course. 

Cancellations

We understand plans change and you might need to cancel your booking, therefore, you are entitled to cancel your booking up to one week before your Treetop Trek or Treetop Nets activity. In doing so you will receive a full refund minus a £5 booking fee, stated in your booking Terms and conditions.

In the event that Treetop Trek needs to cancel your booking, we will use reasonable measures to notify you as soon as possible and fully refund your activity. In the event that we might need to close the course for reasons out of our control during your activity, you are not entitled to a refund (in part or in whole). However, we will attempt to offer you alternative dates and times at no additional cost. For full Cancellation Policy please refer to your Booking Terms and Conditions.

Where are you?

You can find us using the What3Words links: 

Treetop Manchester: Heaton Park, St Margaret's Road, Manchester, M25 2GT:
///fantastic.secure.truly

Treetop Lake District: Brockhole, Windermere, Cumbria, LA23 1lJ
 ///booster.promising.founders