Coronavirus Update 20.3.20

Coronavirus Update 20.3.20

 

Following the latest government directives, it is with heavy hearts that we have to inform you that we have taken the difficult decision to temporarily suspend operations at all Treetop sites until 1st May 2020.

Like many of you, we have been monitoring the situation closely and trying to navigate an impossible path, trying to keep going for those who still want to enjoy outdoor adventure amid some ambiguous guidelines from central government. We think those guidelines are now absolutely clear and we have a social responsibility to our customers and staff by helping to encourage social distancing.

We apologise sincerely for any upset and inconvenience this may cause and would like to take the opportunity to thank you all for your loyalty and kind words during this difficult time.

As we’re beginning to see across some parts of the world, we are confident that this crisis, although hugely challenging and difficult to bear, is short term and we remain confident that we will be back in the high trees very soon.

Please rest assured, you remain very important to us and your booking with us continues to be valid and will merely be postponed until operations are resumed.

 

If you have a booking with us before the 1st May you have the following options:

1. Select another date for your visit and we will transfer your booking and apply a 20% discount as a huge thank you for your support and loyalty.

2. Choose to receive a gift voucher for the full value of your booking and which we will add 20% to the face value. Like all of our gift vouchers this will be valid for 2 years.

3. Receive a full refund for your booking.

We hope you’ll rearrange your adventure with us but we understand that this won’t be possible for everyone.

Once you have decided which is your preferred option please email [email protected] stating the date of your booking followed by your booking reference in the titles and we will be in contact with you to make the necessary arrangements. Please note due to volume and limited access to offices we are not able to take phone calls and may take a little longer to reply than normal.

Thanks again for your loyalty and support, it means a huge amount to us and we look forward to welcoming you back as soon as normality returns. In the meantime get outdoors if you can and stay safe and well.

Everyone at Treetop Trek