We are doing things a little differently but our brilliant activities and our warm welcome remain just the same. We have been certified as a Covid-19 Secure organisation by Visit England. That means that whilst you are with us, you can be assured that we can comply with the latest government guidance.
We have a NO-QUIBBLE transfer or refund policy for any cancellations relating to Covid. If you or one of your guests is displaying any symptoms, please notify us immediately so that we can rearrange your booking.
As an outdoor sports activity, we are still able to take group bookings and this includes parties, schools or corporate groups. If you wish to book more than 6 people, you will be able to book for more than 6, but we may have to divide your group into bubbles of no more than 6 in each bubble.
We take safety very seriously at Treetops. The risk of spreading the virus outdoors is much lower but we have taken very careful steps to ensure our visitors and staff remain safe as we open again and are putting the following measures in place:
1. Pre-bookings ONLY. Please book online. If you do not see any availability, please accept our apologies and try another date or time - as we are operating with reduced capacity, sessions are filling up fast. Our phone lines are extremely busy.
2. Session capacities have been reduced significantly so please book early to avoid missing out.
3. New hygiene protocols in place - We will ask all visitors to wash/sanitize their hands on arrival and during their visit. Hand washing facilities are available, along with hand gel cleaners.
4. Social distancing is to be observed at all times and we ask visitors to follow our new ‘Safetree’ signage and give each other space.
For more detailed information, please see our FAQ.